Privacy Policy

Journey Renovations ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.journeyrenovations.com (the "Website"), submit inquiries, request quotes, or engage our renovation services (collectively, the "Services").Please read this Privacy Policy carefully. By using the Website or Services, you consent to the practices described herein. If you do not agree, please do not use the Website or provide personal information.

 

1. Information We Collect: We may collect the following types of information:Personal Information, Name, email address, phone number, mailing address, and other contact details you provide when filling out forms (e.g., contact, quote request, consultation booking).
Details about your property or renovation project (e.g., address, project description, photos you upload).
Payment information (processed securely through third-party providers; we do not store full credit card details).

Non-Personal Information: Browser type, IP address, device information, operating system, and referring pages.
Usage data, such as pages visited, time spent on the site, and click patterns (collected via cookies and similar technologies).

 

2. How We Collect Information Directly from you: When you submit forms, email us, call us, or sign a contract.
Automatically: Through cookies, web beacons, and analytics tools (e.g., Google Analytics).
From third parties: Payment processors, scheduling tools, or subcontractors (with your consent where required).

 

3. How We Use Your Information: We use your information to:Provide and manage Services (e.g., prepare quotes, schedule consultations, perform renovations).
Communicate with you (e.g., respond to inquiries, send updates, confirm appointments).
Improve the Website and Services.
Process payments and prevent fraud.
Comply with legal obligations.
Market our services (only with your consent where required; you may opt out at any time).

 

4. Sharing Your Information: We do not sell your personal information. We may share it with:Service providers (e.g., payment processors, email platforms, analytics providers) under confidentiality agreements.
Subcontractors or partners involved in your project (only as necessary).
Legal authorities if required by law or to protect our rights.
In the event of a business transfer (e.g., merger or acquisition).

 

5. Cookies and Tracking Technologies: We use cookies to enhance your experience (e.g., remember preferences, analyze traffic).
You can manage cookies through your browser settings. Disabling cookies may limit Website functionality.
We use Google Analytics; you can opt out via Google's tools.

 

6. Data Security: We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no transmission or storage system is 100% secure. We cannot guarantee absolute security.

 

7. Your Rights and Choices: Depending on your location, you may have rights to:Access, correct, or delete your personal information.
Opt out of marketing communications.
Withdraw consent (where processing is consent-based).
Request data portability or restriction of processing.

 

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